What is your return policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-866-210-2226 for a return authorization within 10 days of receipt. Credit for the return will apply only to the purchase price of the product. Returns are subject to a 15% restocking fee. Shipping and processing charges will not be refunded. Please be sure that items are returned in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable. Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping. Please always double check your order to ensure that the personalization is entered correctly before sending. Your items will be personalized with the text exactly as entered by the customer; including spelling and capitalization. We are not responsible for errors entered by the customer.
Do you charge a restocking fee?
Returns are subject to a 15% restocking fee.
What if I got my order but items are damaged or there are other issues?
Please inspect all items carefully when you receive your order. If there are any damage, please call our customer-care department at 1-866-210-2226 at your earliest convenience, but no later than 10 days after the package was delivered. A customer-care specialist will help arrange the return of the item, and/or replacement.